Jpay problem

[chadsangel4]

I had my LO on my Jpay account and when I went to send money just a few minutes ago, it was saying that he cannot be found.  I am a little worried because he is in Stateville.  I can find him on the IDOC website and he was on my Jpay account so I don't know why he isn't showing up now.  Has anybody else had this problem?

[jbdec]

I had the same problem with J-pay tonight when trying to put money on my sons account at Taylorville.  I need to call J-pay and Taylorville in the morning and get it straightened out.  I bet J-pay has a glitch in their system.

[chadsangel4]

Thank you so much for posting!  I was getting worried.  I am not on my LO's emergency contact list so I wouldn't know if something happened to him.  Haven't talked to him in a week and a half and haven't gotten a letter in a week.  I feel much better knowing it wasn't just me!

[rottiemama2003]

I hope things get straighten out, with J-Pay.

[LovinDB]

I used it 2 days ago but a friend of mine said she called this morning that they told her Jpay is not working with idoc nemore?!?! ughhhhhhhhhh please let this not b true!!

[mserer]

It seems to be working fine now - I just logged in and his name/number came right up.  Hopefully you all will be able to get in now!

[chadsangel4]

He is back on there now!  Thanks guys!  I was freakin out over nothing.  He is going to have to put me on his emergency contact list so I don't freak out anymore.

[birdding]

I'm having a problem with jpay in the fact that I sent my son $50.00 and it confirmed as sent on Oct 31, after he just got to Taylorville on oct 28, but T'ville keeps telling him it is not there. I've contacted jpay twice about this, the last time was today, and the gal said she would call the facilities regarding this payment. So far, that's the only problem I have had with them, and I sure hope she gets it all straightened out on Monday!! Hope all goes well for everyone else!!